Returns

If you're not completely satisfied with your order at WoolBox, we are able to accept returns for up to 30 days after receipt of your order.  We can offer a full refund on the cost of your items, as long as they are returned in a fully resalable condition, with original packaging intact - items cannot be returned once they have been used or cut.

• Returns accepted up to 30 days after receiving your order
• Items must be returned in a fully resalable condition
• Full refund on the cost of your items
• We are unable to cover the cost of returning items or the initial delivery charge
• Within your return parcel, please include your order number, name & address details and we recommend you use a tracked postage service
• Please allow 14 working days for your refund to be processed.

Returns Address

WoolBox
Llanerch-y-Mor
HOLYWELL 
United Kingdom
CH8 9DX 

Damaged or Faulty Items

For faulty or damaged items, please email us directly at [email protected] and include further details on you issue and also your order number and name/address.

We are unable to accept returns of 

• Books/Patterns and Leaflets
• Measured items such as Fabrics and Haberdashery etc
• Digital downloads